TERMS & CONDITIONS

 

1. AGREEMENT TO TERMS

These Terms and Conditions (“Terms”, “Terms and Conditions”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Mahia LLC (“Company”, “we”, “us”, or “our”), concerning your access to and use of the mahia.store website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

By accessing the Site and/or placing an order, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms and conditions, then you have no authority to access or use the Site.

2. PRODUCTS AND SERVICES

2.1 Product Information

All products available on mahia.store are custom print-on-demand items manufactured and fulfilled by our third-party partner, Printify. We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

2.2 Pricing

All prices are shown in USD unless otherwise specified. We reserve the right to change prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional fees for taxes and shipping may apply and will be calculated at checkout.

2.3 Availability

All products are subject to availability. We reserve the right to discontinue any products at any time for any reason. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any products.

3. ORDERING AND PAYMENT

3.1 Order Placement

By placing an order through our Site, you warrant that:

  • You are legally capable of entering into binding contracts
  • You are at least 18 years old
  • The information you provide is true, accurate, current, and complete

3.2 Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

3.3 Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. By providing your payment information, you agree to:

  • Provide current, complete, and accurate purchase and account information
  • Promptly update your account and other information so that we can complete your transactions
  • Authorize us to charge your selected payment method for the total amount of your order

3.4 Payment Security

We do not store or have access to your credit card information. All payment data is handled securely by Stripe in accordance with Payment Card Industry Data Security Standards (PCI DSS).

4. PRODUCTION AND SHIPPING

4.1 Print-on-Demand Production

All orders are custom-made and printed specifically for you after you place your order. Production typically takes 2-7 business days, though times may vary depending on product type and order volume.

4.2 Shipping Times

Shipping times vary based on your location and selected shipping method:

  • Domestic (US): 3-7 business days
  • International: 7-21 business days

These are estimates and do not include production time. Delays may occur due to factors beyond our control, including but not limited to customs processing, weather conditions, or carrier delays.

4.3 Shipping Responsibility

Once your order has been shipped and handed over to the shipping carrier, we are not responsible for any delays, lost, or stolen packages. We will provide tracking information when available.

4.4 Delivery Address

You are responsible for providing an accurate and complete delivery address. We are not responsible for orders delivered to incorrect addresses provided by you.

5. RETURNS, REFUNDS, AND EXCHANGES

5.1 Custom Nature of Products

As all our products are made-to-order specifically for you, we generally do not accept returns or exchanges unless the item is defective, damaged, or incorrect.

5.2 Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery with:

  • Your order number
  • Clear photos of the issue
  • Description of the problem

We will evaluate the issue and, at our discretion, offer a replacement or refund.

5.3 Refund Processing

Approved refunds will be processed through the original payment method within 5-10 business days after approval. Shipping costs are non-refundable unless the return is due to our error.

5.4 Size and Fit Issues

We are not responsible for sizing issues if you ordered the incorrect size. Please carefully review our size charts before placing your order.

6. INTELLECTUAL PROPERTY

6.1 Site Content

All content on this Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Mahia LLC or its content suppliers and is protected by United States and international copyright laws.

6.2 User-Submitted Content

By submitting designs, images, or other content for custom products, you represent and warrant that:

  • You own all rights to the content or have permission from the rightful owner
  • The content does not infringe upon any third-party intellectual property rights
  • The content does not violate any laws or regulations

6.3 License Grant

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and process any content you submit solely for the purpose of fulfilling your order.

6.4 Prohibited Content

You may not upload or request printing of content that:

  • Infringes on any copyright, trademark, or other intellectual property rights
  • Contains hate speech, violence, or discriminatory content
  • Is obscene, pornographic, or offensive
  • Violates any applicable laws or regulations

7. USER ACCOUNTS

7.1 Account Creation

When you create an account with us, you must provide information that is accurate, complete, and current at all times.

7.2 Account Security

You are responsible for safeguarding the password and for any activities or actions under your account. You agree to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

7.3 Account Termination

We reserve the right to terminate or suspend your account at any time for any reason, including if we reasonably believe you have violated these Terms.

8. PROHIBITED USES

You may not use our Site:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code
  • To interfere with or circumvent the security features of the Site

9. LIMITATION OF LIABILITY

9.1 Disclaimer

To the fullest extent permitted by applicable law, in no event will Mahia LLC, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable to any person for any indirect, incidental, special, punitive, cover, or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if we have been advised as to the possibility of such damages or could have foreseen such damages.

9.2 Maximum Liability

Our maximum aggregate liability to you for any causes whatsoever, and regardless of the form of action, will at all times be limited to the amount paid, if any, by you to us for products during the six (6) month period prior to any cause of action arising.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Mahia LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site.

11. PRIVACY

Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

12. THIRD-PARTY SERVICES

12.1 Third-Party Providers

Our Site uses third-party services including but not limited to:

  • Printify for product fulfillment
  • Stripe for payment processing
  • Hostinger for web hosting

12.2 Third-Party Terms

Your use of third-party services may be subject to additional terms and conditions of those third parties. We are not responsible for the actions, content, or policies of third-party services.

13. DISPUTE RESOLUTION

13.1 Informal Resolution

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms, you and Mahia LLC agree to first attempt to negotiate any dispute informally for at least 30 days before initiating arbitration.

13.2 Binding Arbitration

If we cannot resolve the dispute through informal negotiation, any dispute arising from these Terms shall be finally settled by binding arbitration in accordance with the rules of the American Arbitration Association.

13.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of [Insert Your State], United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15. CHANGES TO TERMS

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect by posting the updated Terms on this Site with a new effective date.

16. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

17. ENTIRE AGREEMENT

These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

18. ACCESSIBILITY

We are committed to making our Site accessible to all customers. If you have any difficulties accessing or using our Site, please contact us, and we will work to provide you with the information or services you seek through alternative means.

19. FORCE MAJEURE

We shall not be liable for any failure or delay in performance under these Terms which results from any cause or circumstance beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

By using mahia.store, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.