Privacy Policy
1. Introduction
Welcome to Mahia Store (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com] and make purchases from our online store.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or make purchases from our store.
2. Information We Collect
Personal Information You Provide to Us
We collect personal information that you voluntarily provide when placing orders, creating an account, or contacting us. This information includes:
- Contact Information: Full name, email address, phone number, shipping address, and billing address
- Payment Information: Credit/debit card details (processed securely through Stripe)
- Account Information: Username, password, and account preferences
- Order Information: Purchase history, product preferences, and sizing information
- Communication Data: Emails, customer support inquiries, and feedback
Information Automatically Collected
When you visit our website, certain information is automatically collected:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages viewed, time spent on pages, click patterns, referral sources
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
- Location Data: General geographic location based on IP address
3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing and Fulfillment
- Process and manage your orders
- Coordinate with Printify for product printing and shipping
- Process payments through Stripe
- Send order confirmations and shipping notifications
- Handle returns, refunds, and exchanges
Customer Service
- Respond to inquiries and support requests
- Provide customer assistance
- Send important updates about your orders
Marketing and Communications
- Send promotional emails (with your consent)
- Inform you about new products and special offers
- Personalize your shopping experience
- Conduct market research and analyze customer preferences
Legal and Security
- Comply with legal obligations
- Prevent fraud and unauthorized transactions
- Enforce our Terms of Service
- Protect the rights, property, and safety of our business and customers
4. Third-Party Service Providers
We share your information with trusted third-party service providers who assist in operating our business:
Printify (Order Fulfillment Partner)
We share order details including:
- Customer name and shipping address
- Product specifications and customizations
- Order quantities
Printify processes this information solely for order fulfillment and shipping purposes. For more information, review Printify’s Privacy Policy.
Stripe (Payment Processor)
Payment information is processed directly by Stripe. We do not store credit card details on our servers. Stripe uses industry-standard encryption and is PCI-DSS compliant. For details, see Stripe’s Privacy Policy.
Hostinger (Web Hosting Provider)
Our website is hosted on Hostinger’s servers, which may process and store data according to their policies. Review Hostinger’s Privacy Policy.
WooCommerce
Our e-commerce platform is powered by WooCommerce. Basic analytics and store functionality data may be processed according to WooCommerce’s Privacy Policy.
Other Service Providers
- Email marketing platforms
- Analytics services (Google Analytics)
- Customer support tools
- Social media platforms (for advertising)
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Maintain your shopping cart
- Analyze website traffic and usage patterns
- Personalize content and advertisements
- Improve website functionality
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand visitor behavior
- Marketing Cookies: Used for targeted advertising
- Preference Cookies: Remember your choices and settings
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing through Stripe
- Regular security assessments
- Limited access to personal information
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill orders and provide customer service
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Order information is typically retained for [specify period, e.g., 7 years] for tax and accounting purposes. You may request deletion of your account and associated data at any time.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Portability
Request a copy of your personal information in a structured, machine-readable format
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information, subject to legal requirements
Opt-Out
- Unsubscribe from marketing emails using the link in any promotional email
- Disable cookies through browser settings
- Opt-out of targeted advertising
Do Not Sell
We do not sell personal information to third parties
To exercise these rights, contact us at privacy@mahia.store.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including:
- United States (Printify and Stripe processing)
- Countries where our service providers operate
We ensure appropriate safeguards are in place for international transfers.
10. Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
To exercise these rights, contact us at [privacy@yourstore.com].
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision-making
Our legal basis for processing includes:
- Consent (for marketing communications)
- Contract performance (order fulfillment)
- Legal obligations
- Legitimate interests
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates the most recent revision. We will notify you of material changes via:
- Email notification
- Prominent notice on our website
- Requiring acknowledgment before continued use
14. Dispute Resolution
Any disputes arising from this Privacy Policy will be resolved through:
- Good faith negotiations
- Mediation (if necessary)
- Binding arbitration or small claims court
This Privacy Policy is governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles.
Acknowledgment
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
